FAQ's
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1. - What payment methods can I use?
We take Paypal, which most people are familiar with and love to use as it is a secure merchant account system that automatically checks your credit card number and deposits the money without anyone even seeing your credit card number or information.
2. - Can I ship to a different address other than the billing address of my credit card?
Any order can be sent to a different address within the USA. You can enter the shipping address as you proceed through "Check Out".
3. - Do you take international orders?
We accept Orders placed Worldwide. However, the order can only be shipped to an address in the USA. So if you live in say Europe, and you have a friend/relation say in Oregon, you can place your order with your credit card and have the order shipped to their address.
4. - How long does it take to process and ship my order?
Your order should be processed in 24 to 48 hours beginning the next business day during the standard business week, Monday through to Friday. If your order is received on the weekend, the 24 to 48 hour processing period begins on the next business day following the day your order was placed.
5. - When can I expect to receive my order?
Our customers should receive their orders anytime between 3-10 business days following a 24-48 hour processing time as mentioned in FAQ #4. We ask our customers to allow 8-10 business days to take into account cross-country shipping times. Our products can be shipped from several warehouses across the country and depending on the distance your package has to travel and the item that is ordered, these factors will determine the time frame. For more specific information on your order you can email us at sales@uninet-solutions.com
6 - How can I place my order if I experience difficulties with your website?
If you should have any difficulties placing your order online, you can place your order to us by email to sales@uninet-solutions.com . Simply quote the Item # and Quantity and we will happily get back to you to go through the details of your order.
7 - What is Alabastrite?
Alabastrite is the combination of oxylite and polystone to form a stone-based polyresin material.This unique combination allows the sculpting mastery of the artisan to be captured in intricate detail in each handsomely finished product. To clean, dust them - do not wash with water. Alabastrite will allow paint to adhere.
